Transcript:
Hi there, my name is Jeff Arthur with the Values Conversation. Here today to talk to you about having the right perspective. I don’t know about you, I suspect you’re probably very similar to me. I hate pulling up to a fast food place and then not having my food ready.
Now, I understand they’ve got problems, can’t put it under the heat lamp, blah, blah, blah, but I’m not the one that has marketed and said that I can have it my way whenever I want it and get it right on the spot. Whenever the person at the window says for met to pull up, those are like words that make me want to scream. Don’t make me pull up because I know that means you’re going to waste my time, but that’s what happened to me not so long ago.
As I was sitting there in the parking lot, waiting for the food that they promised was going to arrive, an ambulance went by with the lights and siren on. I remember looking at the ambulance as it went by thinking, “Yeah, you know, I’m pretty sure that that person would love to change places with me, where the biggest problem I have right now is waiting an extra five minutes, or 10 minutes for the food that I’ve ordered.”
What really got me was that after sitting there fuming, thinking about how I was going to dynamite the place, and how I was really going to teach them, the lady came out, handed me my food, and very authentically, genuinely apologized for the mix-up and the problem that they didn’t have the food ready, gave me extra food, apologized again, and wished me a great day.
Hard to be upset at somebody who’s nice. My perspective was that I realized that I was being really self-centered and to chill out. I want to remind us all, make sure we have the right perspective because some day we may be the one in the ambulance going by. That’s not where we want to be. My name is Jeff Arthur with the Values Conversation. You can find out more about us online at tvcleadership.com.